Here you will find all the information about our shipping process. At Norelle Lane, we aim to deliver your order as quickly and smoothly as possible.

Shipping Costs

We offer free shipping on all orders, with no minimum purchase required.

Processing Time

Orders are processed within 1–2 business days.
Orders placed after 11:00 PM (CET/CEST) will be processed on the next business day.

Delivery Time

Once your order has been processed and shipped, delivery usually takes 6–8 business days, depending on the destination and carrier operations.

Total Shipping Time

7–10 business days (1–2 processing + 6–8 delivery)

Tracking Information

As soon as your order has been shipped, you will receive a confirmation email containing your tracking number. You can track your shipment via the website of the relevant carrier, such as: UPS, FedEx, DHL, Evri, or Royal Mail.

Delays

While we do our best to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, such as carrier congestion, customs procedures, weather conditions, or unforeseen logistical issues. We appreciate your understanding in such situations.

Contact Information

This online store is operated by: Hoedeman Projects

Company address: Maasdijk 6, Heerewaarden 6624 KN

Chamber of Commerce (KvK): 42110123

VAT Number: NL005500847B86

Email: support@norellelane.com

Phone number: +31 6 24169675

Customer Service: Our Customer Service is available Monday to Friday, from 9:00 AM to 5:00 PM (CET/CEST). Our team aims to respond to all inquiries within 24 hours on business days.